WANT TO BECOME A

MEMBER UTILITY?

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MORE INFO

CALL 811

Lone Star 811 Administrative Offices

515 N. Sam Houston Parkway East

Suite 610

Houston, Texas 77060

(713) 432 - 0365

 

Brian Simmons

General Manager

(713) 432 - 0365  Ext. 6

brian@lonestar811.com

 

Teandra Crawford

Call Center Supervisor

(713) 432 - 0365  Ext. 1

teandra@lonestar811.com

 

Darla Hoffpauir

Online Products Administrator

ITIC - Internet Ticketing

LTM - Locator Ticket Manager

ETM - Excavator Ticket Manager

(713) 432 - 0365  Ext. 2

darlah@lonestar811.com

 

Michelle Reed

GIS and Utility Database Administrator

IMAP - Internet Utility Database Management

(713) 432 - 0365  Ext. 7

gis@lonestar811.com

 

Greg Morganfield

Damage Prevention Coordinator

(713) 432 - 0365  Ext. 5

gregmorganfield@lonestar811.com

 

Joshua Rungee

Damage Prevention Coordinator

(713) 432 - 0365  Ext. 3

joshuar@lonestar811.com

 

Brian Tooley

Damage Prevention Manager

(713) 432 - 0365  Ext. 8

briantooley@lonestar811.com

 

ITIC & IMAP

ITIC ALLOWS YOU TO:

File locate requests from anywhere you have an internet connection, 24/7.

Work at your own pace: the only speed limit is how fast you can type.

View /Print tickets anytime, 24/7.

Modify or Refresh existing tickets.

HELP & TRAINING IS ONLY A CLICK OR CALL AWAY

Our Live Help Chat feature provides live support during normal business hours. Lone Star 811 also offers extensive training resources, including detailed user manuals, online tutorial videos, and direct training sessions.

 

• SAVE TIME WITH THE 'PROFILES' FEATURE

You can create your own template that will automatically fill out the ticket with information you use regularly. You can save a considerable amount of time by using Profiles when filing multiple locate requests of a similar nature, or in a similar area.

 

• CONFIRM ACCURACY WITH OUR MAPPING TOOLS

ITIC contains several features that can help ensure accuracy when mapping. • Search for an address, intersection, or Lat/Long Coordinates • View the excavation area in multiple map views, including Google and Satellite Imagery • Use Google Street View to pinpoint your worksite if you don't recognize the area in an overhead view.

 

• OCCASIONAL EXCAVATOR or HOMEOWNER? NO PROBLEM.

ITIC Lite is a simplified version of ITIC designed for the occasional ITIC user. Enter your information and let the call center handle the rest, or map it yourself and release your ticket directly to the utilities!

Watch the quick ITIC rundown vid below and see for yourself!

ITIC QUESTIONS? CLICK HERE

IMAP is a tool that allows a facility operator to maintain their notification database on-line. Using IMAP, an operator can modify its area of notification as it sees fit and then queue up changes for activation on whatever date they desire. All the tools for database maintenance available through the center are a "click" away for IMAP users, any time they want, day or night.

 

Click the IMAP button to admin your databases, and much more!

Training Center Help

Visit our Training Center for Vids and Manuals and other helpful materials to help you after you register for ITIC or IMAP!

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